Return & Refund

Refund

We do not have a refund policy. 

As a responsible company CASAWOODY wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect,  faulty, broken or damaged you are eligible for a free replacement. 

Your request of a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….